Instant Feedback Claimed 

An SMS & email based feedback system to quickly defuse angry customer scenarios. An SMS & email based feedback system to quickly defuse angry customer scenarios, while enticing happy customers to leave glowing reviews.  Automatically find out what your customers think of a recent transaction, and send happy clients straight to your favourite review sites. Not every customer is going to be a raving fan. During the conversation Instant Feedback automatically finds out what you could have done better during the transaction, allowing you to upskill your staff, and improve your offering. Sometimes a customer has a bad experience. Instant Feedback quickly identifies unhappy customers and gets them in touch with your customer service team. Quick responses and solutions greatly improve customer satisfaction, and as a bonus, you get less negative online reviews!